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Maintenance service for websites based in OpenCart.

Technical maintenance for OpenCart websites from 35 € per month.

Plans and rates for maintenance service for OpenCart.

   

 

  • Monthly maintenance hours
  • Additional hour discount
  • OpenCart core updates
  • Template updates 2
  • Extension updates 3
  • Content management
  • SEO optimization
  • Speed optimization
  • Periodic backups
  • OpenCart Security
  • Image optimization
  • Test environment - preproduction
Bronze 140

per month1

  • 4 hours
  • 5%
Gold 350

per month1

  • 10 hours
  • 15%
  • 1. These rates only apply for annual payments.
  • 2. If you are using a premium licensed template, the client must provide access to the license and updates.
  • 3. If any of the extension you are using is a premium licensed plugin, the client must provide access to the license and updates.
 

We are official OpenCart partners.

If you have an online store based on OpenCart, with us, you will be in the best hands. .

Dharma Web Studio - Partner OpenCart

In Dharma Web Studio; We are official partners of OpenCart, for several years now. We bet and believe that OpenCart is the best OpenSource Electronic Commerce solution available today; and therefore we constantly work to improve market knowledge in this tool. We collaborate consistently creating content for the Spanish-speaking community to learn the benefits of this platform, improve design and development practices following the core development guidelines and guidelines and developing solutions adapted to the Spanish-speaking market.

 

Our channels for technical support.

A personalized and tailored treatment allows us to assist you in the way that is most comfortable for you.

Our support ticket system.

In Dharma Web Studio we have a support ticket system at your disposal; which you can access from your private area. Regardless of the contact channel that you use to report a claim or make a request; It will always be registered in our system and you will be able to follow up or consult a history of the actions implemented in your application at any time. You can learn more advantages of our support ticket system clicking here.

Asana or Trello Task Manager.

Several companies use project managers applications to develop and track their digital marketing and application development tasks. In Dharma Web Studio, we are used to using these tools and frequently we use Asana or Trello to manage the evolution of the tasks that our maintenance plans imply, in this way we can share information in an organized way. If you use any other project manager tool like WunderList, Microsoft Teams or any other, we will be able to adapt to your workflow.

Video calls by Skype or HangOuts.

Sometimes a video call is necessary to attend team meetings or share screens in a way that is simple to convey ideas, or view some work in progress; It is also useful in training cycles. In Dharma Web Studio we are accustomed and have channels to use Skype, Google HangOuts for these cases and quickly be able to meet your technical needs.

Remote control by AnyDesk or TeamViewer.

On thse days, it is not necessary to travel to resolve incidents that require access to your physical equipment, and in some cases it is necessary to be able to have remote access to your computer and in this way document an incident or resolve any need. That is why in Dharma Web Studio we have channels using TeamViewer or AnyDesk to meet your needs and resolve situations remotely.

Telephone, WhatsApp or Telegram.

If your usual ways of communicating is by instant messaging or using the telephone, our WhatsApp or Telegram numbers and accounts will be available to listen to you and register your needs and requests immediately. You will have us at your disposal writing directly from your mobile or giving us a call.

The traditional email.

It may be the most traditional form of contact, but we already know that email is a tool that is still alive and present in any organization. Our support and maintenance emails will be available to record your requests, discuss your needs in detail, or address any issues your website may be presenting.

 

 

 

Why is maintenance on an OpenCart site necessary?
OpenCart is a free code content manager oriented to ecommerce. And because of this, anyone has access to the source code of the application's core, and most of the extensions and templates, so if a vulnerability occurs, your page will be defenseless if the necessary updates are not applied and it could be provoke an unwanted attack or intrusion with consequences that can be fatal for the application and, consequently, for your company or organization. OpenCart also depends to a large extent on third-party applications, such as payment services, shipping gateways or others, which over time usually present changes that must be addressed and adapted in the OpenCart store.
Does this service include changes to my web page, based on OpenCart?
Yes. Although this maintenance service is only oriented to the maintenance of the application, it may include content management services, design, layout or programming of new functionalities. Contact us for more information.
Do you update all templates and extensions; even when they are premium or payment license extensions or templates?
To update the template and extensions in its most recent versions, it is necessary that you have the corresponding use licenses and access to the updated files. If you use a payment template or plugin, without a license, it will be necessary to manage the purchase of it.
Do you make a backup or backup of my website?
Yes. We make backup copies before and after each intervention. If instead, you want to make periodic backups, by security procedures, we can take care of it. For more information, contact us.
How often do they perform a cycle of updates or maintenance?
We check on a weekly basis. However, updates will be made at our discretion. This is so given that, in the updates of the OpenCart core and some extensions, it is recommended to wait a reasonable time from when the update is available until it is installed, to verify beforehand that there are no problems or problems with other components of the application.
How many websites does the OpenCart maintenance service cover?
Each service contracted only covers 1 domain - 1 website. If you have several websites based on OpenCart and you want maintenance for each of them, you should hire a maintenance service for each of them. If you are an agency and want to contract the service for several stores at the same time and offer this service to your customers, contact us to discuss the details and give you the best possible solution.
Can I only register for one month?
Yes, you can use this service only once. However, you should know that we recommend running at least one maintenance cycle at least once a month, to verify the stability of the application.
Does the server or hosting I am using for my website have any relevance, so that they can provide OpenCart maintenance service?
Hosting is one of the most important things for the web itself. We do not recommend low-cost hostings but we can work with them. Even so, if you need help with your hosting, we can offer you the service in our servers based on Amazon Web Services, even give you service for migrate the website, emails and data that you can have in your current hosting.
What forms of payment do you accept?
We make a direct debit of the periodic payments through Paypal where you can use your Paypal account, or your debit or credit card. If instead the payment is on time, we can offer to pay by debit or credit card, Paypal, or bank transfer.
Do you send any kind of report on each update or maintenance intervention that you carry out?
Yes. We will keep you updated on what's happening on your website, the changes we make and all the incidents that we have registered through email, and also through our ticket system, where you can check the history of the tasks performed on your OpenCart website.
My site is designed in another popular Ecommerce. Is this maintenance service only for websites made in OpenCart?
Yes, this service is only for websites made in OpenCart. The fact of specializing in OpenCart allows us to be specialists and reduce our costs to offer you the reduced prices we have.
Do you offer hosting service or servers optimized for OpenCart?
We have our own servers based on the architecture of Amazon Web Services, the best server and cloud solutions company you can find in the market. Normally we use them for clients who develop their web or store with us but if you need hosting, we can also provide it to you. For more information, contact us .
Does the service have any permanence policy? Can I unsubscribe at any time?
There is no permanence policy in the maintenance service of OpenCart pages. If you consider that our service is not suitable for your website or for your business, and you have contracted the service in a recurring plan, you can cancel the service whenever you want.
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